Job Profile Summary
The Director of Operations is responsible for overseeing the daily functions of our manufacturing and repair facility. This role requires a proactive, hands-on leader who can manage a growing team, coordinate production schedules, maintain equipment, and uphold high standards of quality, safety, and customer satisfaction. The ideal candidate will bring a strong background in LEAN manufacturing and/or repair operations, excellent organizational skills, and the ability to cultivate a positive, high-performance culture.
This role also plays a key part in shaping long-term operational strategy, managing budgets, and collaborating across departments to support innovation and future growth initiatives.
Job Description
The Director will oversee all facets of facility operations, ensuring that safety, quality, delivery, inventory, and productivity targets are met. They will lead continuous improvement efforts, champion LEAN manufacturing practices, and help standardize processes across the network. The role includes evaluating and integrating new technologies while supporting both short- and long-term strategic growth plans.
Customer satisfaction is a top priority. The Director will serve as the local Champion for Voice of the Customer (VOC), ensuring effective communication around repair timelines and proactively addressing issues and expectations.
Team leadership is essential, with responsibility for guiding technicians and support staff, conducting performance reviews, setting schedules, and ensuring compliance with safety and regulatory standards (OSHA, EPA, RJC, Sarbanes-Oxley, etc.). The Director will also promote internal training initiatives that support skill development and cross-functional growth.
In addition, the role includes monitoring key performance indicators (KPIs), analyzing operational data to identify opportunities for improvement, and preparing regular reports for senior leadership. This includes managing budgets, reviewing financial and productivity reports, and identifying areas for cost savings and efficiency gains.
Qualifications
The ideal candidate will have a Bachelor’s degree (MBA preferred), along with at least 10 years of experience in manufacturing leadership roles spanning operations, engineering, or supply chain. A minimum of five years managing production or quality environments is required.
Strong knowledge of production processes, equipment, quality control, and inventory management is essential. Experience working with precious metals and stones is a plus. The role requires strong computer and systems skills, excellent communication abilities, and a proven track record of driving results and presenting strategic initiatives to senior leadership.
Emotional intelligence, adaptability under pressure, and the ability to lead and inspire a diverse team are critical to success in this position.
The pay range for this opportunity is $150,000.00 – $180,000.00 per year. Final pay rate shall be determined and is based on experience and qualifications.
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