Job Description

Intermediate (5-7+yrs) Workplace Service Desk Analyst 

 

Location: Cincinnati, OH

Duration:  Contract to hire. Contract for at least 3 months possibly more prior to becoming an FTE.

Onsite 5 days a week until they truly get up to speed. After they can potentially work remote for one day a week taking turns with team. 

 

REQUIRED SKILLS

5-7+yrs of the following:

• Cisco Call Manager



• Working with multiple telecom/IT vendors
  
  
  
  
  
  • Provision and manage cloud-based calling and tracing out analog lines
  
  
  
  
  



• Punch down used for calling



• 66 block and tone lines



• DIDs (Direct Inward Dialing)



• IT Infrastructure: LAN/WAN, Windows Servers



• SAP (account, print)

EDUCATION

• University degree in an IT related field
  
  
  
  • Certification/Training in the assigned area is an added advantage
  
  
  
  
  

PREFERRED SKILLS

• ITIL



• Certification/ Training in the assigned area



• Bilingual (fluency in an additional language is a plus)

 

Purpose: Provide functional and technical support in Workplace Services Area. 

Responsibilities: Telephony Technical Support

• Incident, Problem and Service Request Management



• Provide workarounds and solutions based on Service Level Objectives



• Problem Management, report/escalate issue to Service Desk Manager or Senior Service Desk Analyst



• Propose or recommend IT Services modifications to the Service Desk manager to reduce user impact



• Escalate complex problems to problem managers and/ or senior level



• IT Service testing, deployment and stabilization



• Ensure security rules implementation as per the policies

Peoplelink LLC, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. TeamSoft’s dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. TeamSoft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.

Job Tags

Contract work, Remote job, 1 day per week,

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