Job Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Term: 6 months

Location: Seattle, WA (Hybrid)

Pay: $50.00 - $65.00; commensurate with experience

Hours: 8:00 am – 5:00 pm

We are seeking a dynamic and experienced contractor to join our team for a 6-month period. This role will focus on supporting the development of international commercial performance initiatives to support Alaska’s growing network to Asia and Europe, performing analytics to identify trends and insights into our performance, and supporting guest experience for our new international service from Seattle to Asia and Europe.

What you’ll do as the International Commercial Analyst:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• International Commercial Performance:

o Assist with developing international market performance initiatives aimed at increasing sales, yield, revenue, and overall performance.

o Research developing trends and performance in Asia and Europe markets.

o Own analytics and data to provide insights to management

o Report on the performance of international initiatives, providing insights to management for decision-making and driving efficiency.

• Guest Experience Enhancement:

o Collaborate with cross-functional teams to ensure all guest touchpoints meet Alaska Airlines' high standards of service.

o Work closely with the marketing and branding teams to ensure consistent brand messaging and experience across all platforms.

o Conduct guest feedback analysis to identify areas for improvement and implement actionable solutions.

o Address and resolve any operational challenges that may impact the guest experience.

o Manage the pre-trip guest webpages on alaskaair.com

o Monitor and report on the progress of guest experience initiatives, providing regular updates to senior management.

• Project Management:

o Manage the timeline and deliverables for guest experience enhancement projects.

o Ensure all projects are completed on time, within scope, and within budget.

o Prepare detailed project reports and presentations for internal and external stakeholders.

o Prepare weekly reporting updates for internal stakeholders

What you will bring to the team:

Qualifications:

• Bachelor's degree in Hospitality, Business Administration, Marketing, or a related field.

• Minimum of 5 years of experience in guest experience management, preferably in the airline or travel industry.

• Proven track record of successfully managing integrations, enhancing customer experiences, and collaborating on commercial performance initiatives.

• Ability to think strategically and “outside the box”.

• Strong project management skills with the ability to handle multiple tasks and deadlines.

• Excellent written, verbal, analytical, and interpersonal skills.

• Ability to work collaboratively with cross-functional teams and external partners, as well as independently in a fast moving environment.

• Willingness to travel as required.

Preferred Qualifications:

• Experience with international airline operations.

• Familiarity with Japanese and Korean cultures and languages.

• Certification in project management (PMP or similar).

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.

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