Job Description

Bravado represents a privately-held A.I.-first CRM company that is more highly rated than Salesforce and HubSpot on G2 (4.8), ProductHunt (5.0), and Glassdoor (5.0).

This 75-employee, Series B firm ($64 million in total funding), which has more than 2,000 active clients worldwide, is hiring a U.S.-based Solutions Engineer to guide our highest-value customers through onboarding, implementation, and technical solutioning. You’ll play a hybrid role spanning pre-sales and post-sales and work from the SF or NYC metro areas.

Solution

Our client’s platform is a flexible, collaborative CRM (Customer Relationship Management) designed for modern go-to-market teams. Unlike traditional CRMs, we offer unmatched adaptability—letting users shape the platform around their data, workflows, and tools.

It’s become the CRM of choice for fast-scaling startups who demand AI-native software that evolves with them.

Role

• Individual contributor role. This will be remote to start, and by 2026 it will by hybrid.

• $112k to $140k base, 160k to $200k OTE, with equity and full Sequoia-backed benefits (401k, vision, dental, medical, generous PTO, and hardware stipend).

• Serve as the technical lead for our most strategic accounts—owning onboarding, solution design, training, and API-level configuration.

• Lead pre-sales discovery, demo, and solutioning calls in partnership with Account Executives

• Architect custom solutions spanning our data model, no-code workflow builder, API, reporting engine, and integrations with other GTM products.

• Work closely with Product, Engineering, and Marketing to inform roadmap and customer strategy.

• Ideal candidates bring 3+ years of SaaS experience in a technical customer-facing role, and can fluently explain APIs, data architecture, and SaaS integrations.

Culture

• 5.0 Glassdoor. One employee says: “High bar for talent, very smart ICs … culture of working hard and getting things done … kind, decent colleagues.”

• Hiring manager Zev Lebowitz joined in 2023 after leadership roles at Rippling and Pilot.

• Customers say things like: “We rebuilt our GTM stack with (COMPANY) in under 90 days while growing pipeline 500%.”

• Remote-first culture with global team offsites — past retreats include Barcelona, Lisbon, Malta, and Split.

Official Job Description

About the role

Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt our solution quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success.

We’re looking for a Solutions Engineer who’s resourceful, committed, and deeply curious — and wants to help reinvent how millions of people work.

What you'll do

• Become an expert in all areas of our product and how it’s deployed across industries and departments
• Guide our highest-value customers through pre-sales, post-sales, and ongoing customer lifecycle stages as their main technical point of contact by
• Architecting custom solutions spanning our data model, no-code workflow builder, API, reporting engine, and integrations with other GTM products
• Leading demos, trainings, and technical solutioning sessions with customers on Zoom and occasionally in person
• Consulting on general RevOps and GTM-tech best practices
• Partner with Account Executives during the sales process to close our largest new business deals
• Independently manage customer’s post-sale onboarding
• Serving as the relationship owner for our top accounts
• Internally, serve as a voice of and advocate for our customers across our product, engineering, and marketing teams, contributing your expertise in how our customers use the solution, and how it fits into the broader sales-tech ecosystem, to company strategy

What you'll bring

• 3+ years B2B SaaS experience independently managing the technical side of customer relationships pre- or post-sale
• Expertise architecting SaaS software deployments for clients across varied industries and use cases, and comfort working with APIs, no-code development platforms, and data model across a variety of SaaS products
• Deep technical understanding of the B2B tech ecosystem, ideally in GTM Tech
• Familiarity with fast-growing startups, and adaptability to work in a hybrid role that spans sales, onboarding, and success

What we offer

• Competitive OTE of $160,000 - $200,000 OTE
• Equity in an early-stage tech company on an incredible trajectory
• 25 days holiday plus local public holidays
• Apple hardware
• Medical, dental, and vision coverage through Sequoia One
• 401K
• Enhanced family leave
• Team off-site in fun places! (We've been to Barcelona, Lisbon, Malta and Split so far)
• Remote working and flexibility

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