Job Description

New York Store Manager

Los Angeles-based fine jewelry brand Spinelli Kilcollin is seeking a dynamic store manager for its New York City store. As we expand our direct-to-consumer operations and prioritize client-facing sales, this role is pivotal in serving as a brand ambassador by generating new leads, delivering exceptional customer service, demonstrating product expertise, and providing leadership within our Retail team. The ideal candidate will uphold Spinelli Kilcollin's reputation for exemplary service within the fine jewelry industry. Responsibilities include overseeing client support, driving sales, and managing the team at our New York store. The New York Store Manager reports directly to the Retail Department Manager. Close collaboration with other departments and sales team members is essential. This in-person role is based at our SoHo retail store and requires flexibility to work evenings, weekends, and holidays based on business needs.

Responsibilities include:

• Achieving sales goals, both personal and store to drive business.
• Ensuring accurate sales data recording for monthly reporting purposes.
• Ensuring completion of all operational tasks.
• Creating and managing the SoHo store schedule, handling employee time off requests, and holiday scheduling.
• Managing team dynamics to foster a productive and positive work environment.
• Addressing any in-store client issues that arise.
• Upholding visual standards throughout the SoHo retail store.
• Communicating store requirements to the Retail Director.
• Soliciting client feedback on product assortment, new designs, and requested styles.
• Collaborating with the Merchandising Manager to place stock and replenishment orders.
• Planning, executing, and promoting in-store events to cultivate the NYC and surrounding area client base.
• Assisting in teaching and building the Clienteling Program with the Retail Director.

Who you are:

• Based in New York City 
• Experience building strong teams that lead the industry in client experience, outreach and retention 
• Passionate about teaching selling and cultivating a team
• Brings consistency and accountability to the management role
• Ability to thrive in a goal-driven, fast-paced environment with a strong sense of urgency
• Demonstrates a strong work ethic, high energy level, and a collaborative, team-oriented approach
• Availability to work nights, weekends, and holidays to support retail events and meet demand
• Minimum of two years of retail management experience required
• Existing client base and ties to the community preferred

Base salary range is $90,000 to $100,000 commensurate with experience, plus a competitive bonus on sales.

Benefits: PTO, Health and dental, 401k opportunities and generous product discounts 

To apply:

Send your resume and a cover letter to careers@spinellikilcollin.com. Please include three cultural figures who inspire you in any creative field and why. 

Impeccable references are required.

We look forward to receiving your application and learning more about how you can contribute to Spinelli Kilcollin!

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