Job Description

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

Responsibilities / Tasks

• Start strong – Medical, dental, and vision coverage begins on your first day
• Recharge and refresh – Enjoy 12 paid holidays , including a flexible floating holiday, and 136 hours of PTO to relax or explore
• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster
• Keep learning – Take advantage of tuition reimbursement to further your education or skillset
• Live well – Our wellness incentive program rewards healthy habits
• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance
• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

GEA Group in Frisco, TX is looking for a dynamic people-leader to join our team as our Senior Service Order Desk Manager! This individual will lead a team of 10 people and ensure all service and spare parts orders meet and exceed customer expectations.

Responsibilities:

• Lead and manage the order desk team to ensure efficient operations and customer satisfaction.
• Manage the entire spare parts and after sales order process, ensuring timely and accurate fulfilment of orders and service billing.
• Monitor and responsible for key performance indicators such as delivery performance and inventory turns, Backlog performance, time to offer and Customer satisfaction index.
• Develop and implement process improvements to streamline order management and enhance overall efficiency.
• Interfaces with supply chain and procurement on key inventory or process related issues that impact the spare parts order handling team.
• Communicate with the service sales team and customers on any order issues that require manager decisions and actions. (Discounts, free of charge reship, etc.)
• Design and develop tools to automate workflows and improve the accuracy of order processing.
• Develop and implement pricing strategies to optimize profitability while remaining competitive in the market.
• Conduct regular business analysis to identify trends, opportunities, and areas for improvement in order operations.
• Manage the inventory budget, monitor margins, and ensure cost-effective inventory practices.
• Collaborate with other departments to ensure seamless integration of order desk processes with overall business operations.
• Other division/department tasks and assignments as directed by the Head of FHT NAM Service

Your Profile / Qualifications

Requirements:

• A technical or business degree preferred, plus a minimum of 5-7 years of experience in order desk, inside sales management or a similar role, preferably within the spare parts industry. 10+ years of experience may be considered in lieu of degree.
• Computer literacy including knowledge of SAP, CRM, MS Office, and ability to quickly learn new software.
• Strong leadership and team management skills.
• Ability measure and drive team performance to maximize department goals.
• Experience managing team that are working with OEM products and factories highly preferred

The typical base pay range for this position at the start of employment is expected to be between $80,000.00 - $103,000.00 per year. GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

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